Manager AS COACH

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Welcome to IMPACT, the transformative manager-as-coach training programme that’s all about real-world skills.

We focus on what truly matters—building genuine connections, mastering the art of listening, asking the right questions, and giving feedback with confidence. But it doesn’t stop there. IMPACT is also about having those truly impactful conversations that can unlock each person’s brilliance and transform teams from looking forward to the weekend, to looking forward to Monday.

IMPACT isn’t your run-of-the-mill, theory-heavy training. It’s the practical solution you’ve been looking for.

We don’t overwhelm you with information. Instead, we provide you with just enough knowledge and guide you in applying it to real-life conversations and challenges. You’ll leave with the communication skills to revolutionise your management style and empower your team.

Who is this training for?

Managers and leaders who want to:

  • Keep teams motivated and engaged.
  • Manage performance and provide constructive feedback with confidence.
  • Support their teams through change.
  • Navigating conflict and disagreements constructively.
  • Encourage accountability.
  • Build and maintain employee wellbeing and resilience.

IMPACT can be run in-person or online

  • The in-person training runs over three days (max 15 people per group)
  • Online live training consists of four 4-hour sessions and two 2-hour practice sessions. (Maximum 12 people per group)

The outcomes

Learn how to:

  • Build and maintain psychological safety.
  • Build trust as a foundation for building relationships and enhancing employee engagement.
  • Create clarity, mutual understanding and focus in your conversations.
  • Build rapport and connection to foster open communication and create a culture of trust, where ideas can flourish and collaboration thrives.
  • Listen actively so that you can truly understand the perspectives of others, foster stronger relationships, and facilitate effective problem-solving.
  • Use four powerful types of questions that will unlock the full potential of your team.
  • Coach someone to find their own solutions so that they are empowered to contribute and take accountability for delivery.
  • Have robust feedback conversations that deepen learning and lead to positive change.
  • Move a conversation out of the drama and into more strategic thinking.
  • Deal with emotions in a conversation.

The facilitators

Our facilitators are expert coaches who use the skills you will learn in their own lives.

They are great at spontaneously demonstrating a skill so that you can see how the skills are applied in everyday situations.

Their facilitation style creates a high level of safety so that people can look at themselves in a new way without feeling judged or insecure.

What people say about us

We’ve been training IMPACT since 2014.

Here is how it has helped recent attendees …

It assisted me to get the best results from my team and have the team see the bigger picture when it comes to service delivery and the importance of how we communicate to clients and each other.

It created confidence by providing clarity on how one should approach a challenging situation.

Grant – Team Lead: Client Service

Since the training, I have noticed significant improvement in my personal interactions, leadership skills, and communication abilities. My approach to appraisal feedback and interactions has become more effective.

In all, the IMPACT training has been wonderful, with real impact being felt significantly in all aspects of my work and personal life.

Benedict – Business Analyst

I have learnt to listen with understanding and to ask the right questions to coach and encourage growth in my colleagues. I was previously afraid to engage with my leader and now I have the confidence.

I am now able to have an effective meeting in which everyone participates and helps us to achieve our deliverables.

Vusi – Data Scientist

Although not in a leadership role or position it made me realise that we are already leaders within our environment. This course helped me apply the skills to think more critically and give honest feedback.

Morné – Public Sector Account Executive

The course has given me more confidence to address team issues while proposing a potential solution, which allows for an easier, more collaborative conversation.

A more cohesive team in our fast-paced environment allows for better and more seamless execution, which is absolutely crucial in the forex space!

I would recommend IMPACT as a key course for any colleague with aspirations of being a great team leader.

Rayno – Client Structurer

I have more open and deep conversations and ask to be listened to. I come to rooms with more confidence now, knowing that I know how to have an impactful conversation. Delivery of my opinions and solutions are better/clearer. I also allow the team to give solutions before just coming with my own; although I still need to work on letting people finish speaking before I do.

Zandra – Senior Treasury Accountant

Built Trust and Create Real Connections Through Communication

Join us, and let’s create an impact together, one conversation at a time.

Talk to us about IMPACT today!

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